Refund and Returns Policy

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Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

JVM Traders – Return and Refund Policy

We want you to be completely satisfied with your purchase. If for any reason you need to return an ordered product, please read our Return and Refund Policy carefully:

1. When Will the Refund Be Processed? (Refund Eligibility)

Receipt of the Product: The refund process will only be initiated after the returned product is successfully received at our warehouse (JVM Traders, Sri Ganganagar, Rajasthan). No advance refunds will be issued while the product is still in transit.
Complete Original Packaging: The product must be returned with 100% of its original packaging. The original box, brand tags, user manuals, accessories, and warranty cards (if applicable) must be included in the return package. No refund will be provided if any of these components are missing.
Undamaged Condition: The product must be returned in perfect, unused, and undamaged condition. If the item shows any signs of scratches, physical damage, tampering, or usage, the refund request will be strictly rejected.

2. Quality Check (Inspection Process)

As soon as the returned product reaches us, our team will conduct a thorough Quality Check (QC).
Your refund will only be approved if the inspection confirms that the product is completely undamaged and includes all original packaging.
If the product is found to be damaged or the original packaging has been tampered with, the refund will be canceled. In such cases, the exact same product will be shipped back to you (the shipping cost for this may have to be borne by the customer).

3. Refund Timeline

Once the Quality Check is successfully passed, the refund will be initiated immediately.
It may take 5 to 7 working days for the refunded amount to reflect in your original payment method (Bank Account, UPI, or Card).

Please Note: When shipping the return, please pack the product securely to ensure it does not get damaged during courier transit. The customer will be responsible for any damage that occurs during the return transit.